RMA Policy

Dear Valued Customer,
Thank you for purchase Galaxy product. Please read the following warranty agreement and RMA procedures.
In keeping with our valued ideology, we are pleased to offer our customers the Galaxy Warranty Program.
Please Note: As Galaxy strives to honor the best limited warranty in the business we have made, and will continue to make, policy changes. Make sure you read this document carefully and check back for updates.

A) Warranty for Galaxy Products remains the responsibility of your reseller where you purchased the Product. Please contact the reseller for the RMA services and procedures in the first place.
B) Products received by Galaxy must perform in original specification / condition and must be completed with all original components to be covered by the protection.
C) To prevent any damages during the transportation RMA product to us, please pack the card with proper packaging, for example, packed with bubble bag and P.E. bag.


D) Please do not return any product that is not belongs to Galaxy or have been rejected by our RMA department. We will trash the rejected item upon receipt.
E) Galaxy's RMA Service to its sub-reseller is limited, we shall not responsible for the condition of the Products that are:

1. Out of warranty period
2. Our original fan has been removed or modified.
3. Any components have been removed / modified / added on our card.
4. Any physical damage on our card.
5. If RMA goods are damaged in transit by the customer, then it will be treated as "Out of warranty". Therefore, the RMA goods must be well packaged from customer.
6. The following are samples will be treated as the ¡°out of warranty¡±.

- Physical Damage

PCB Damaged	PCB bended
PCB scratch	Any parts bump or pad lost
PCB burn or any components burn	PCB Oxide
Gold finger burn	Gold finger broken
The below pictures are showing the bottom right corner of the GPU is broken.

- Improper handling

Thermal grease for Fan / Heat sink / GPU is missing or not original type of grease.
Product Label or series number is missing or destroyed	Attaching or De-patch our original cooling devices, e.g. heat sink, fan.
Modified by user	Any components has been de-attached

Should you experience any unfair and improper warranty service from any of our Authorized Resellers, please do not hesitate to contact us via the technical support e-mail (techsupport@galaxytech.com) where we will do our best to help you.

The terms and conditions above applies to North America region only.